Terms of service
Welcome to Zumenda. The terms “we”, “us” and “our” refer to Zumenda. By accessing or using our website and services (the “Services”), you agree to be bound by these Terms of Service and our Privacy Policy (https://zumenda.com/policies/privacy-policy). If you do not agree, please do not use our Services.
1. Use of Our Services
You must be at least the age of majority in your country of residence to use our Services. By using our website, you confirm that all information you provide is accurate and complete.
You are responsible for maintaining the confidentiality of your account and for all activities under your account.
2. Products & Availability
We strive to ensure that all product descriptions and images are accurate. However, slight variations (such as colors) may occur depending on your device.
We reserve the right to modify or discontinue products at any time without notice and to limit quantities per customer.
3. Orders & Acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.
Once your order is confirmed, you will receive an email confirmation. We may cancel or refuse orders in cases such as suspected fraud, pricing errors, or availability issues.
Returns and refunds are governed by our Refund Policy:
https://zumenda.com/policies/refund-policy
4. Pricing & Payments
All prices are shown in EUR (€) and include VAT where applicable (for EU customers), unless stated otherwise.
Shipping costs and delivery fees are calculated at checkout.
We reserve the right to change prices at any time. You agree to provide accurate billing and payment information.
5. Shipping & Delivery
Delivery times are estimates and may vary due to external factors such as carriers or customs.
We are not responsible for delays outside our control. Risk of loss transfers to you upon delivery.
Please refer to our Shipping Policy for full details.
6. Right of Withdrawal (EU Customers)
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To exercise this right, please contact us at info@zumenda.com.
Refunds will be processed in accordance with our Refund Policy.
7. Intellectual Property
All content on this website (including text, images, branding, and design) is the property of Zumenda or its licensors and is protected by applicable intellectual property laws.
You may not use, reproduce, or distribute any content without our prior written permission.
8. Third-Party Services
Our website may include links or tools provided by third parties. We are not responsible for their content, policies, or practices.
Use of third-party services is at your own risk.
9. Limitation of Liability
To the fullest extent permitted by law, Zumenda shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.
Nothing in these Terms limits your statutory rights as a consumer under applicable law.
10. Disclaimer
All products and services are provided “as is” and “as available” without warranties of any kind, except as required by law.
11. Termination
We reserve the right to suspend or terminate access to our Services if you violate these Terms.
12. Governing Law
These Terms are governed by the laws of the United Kingdom. However, if you are a consumer residing in the EU, you may also benefit from mandatory consumer protection laws in your country of residence.
13. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page.
14. Contact Information
If you have any questions, please contact us:
Zumenda (Trevionis LTD)
Email: info@zumenda.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Phone: +44 2037693964