Privacy policy

Last updated: August 20, 2026

Zumenda manages this storefront and website, encompassing all associated tools, content, services, features, and products to offer you, the consumer, a curated shopping journey (the "Services"). Zumenda is hosted on Shopify, which supplies the technology allowing us to provide these Services to you. This Privacy Policy details how we gather, utilize, and share your personal data when you access, utilize, or complete a transaction through our Services, or interact with us in other ways. Should any inconsistencies arise between this Privacy Policy and our Terms of Service, this Policy takes precedence regarding the handling, collection, and sharing of your personal details.

We encourage you to review this Privacy Policy thoroughly. By accessing or utilizing any part of our Services, you confirm that you have read this document and comprehend how your information is collected, used, and shared as detailed herein.

Personal Information We Collect or Process

The phrase "personal information" refers to data that can uniquely identify or be logically connected to an individual. It excludes anonymized or de-identified data that can no longer be traced back to you. We may gather or handle the subsequent types of personal information, along with insights derived from it, based on your interactions with the Services, your region, and as permitted by relevant laws:

  • Contact details such as your name, billing and shipping addresses, email address, and phone number.
  • Financial information encompassing debit/credit card numbers, bank account details, transaction records, payment methods, and confirmations.
  • Account information including your chosen username, password, preferred settings, and security questions.
  • Transaction information detailing the products you view, add to your cart or wishlist, buy, exchange, return, cancel, alongside your historical purchases.
  • Communications with us involving the details shared when you contact us, such as reaching out to customer support.
  • Device information covering your IP address, browser type, network connection details, device specifics, and unique device identifiers.
  • Usage information reflecting how and when you navigate, engage with, or utilize the Services.

Personal Information Sources

We obtain personal information through the following avenues:

  • Directly from you when you set up an account, utilize the Services, contact our team, or intentionally supply us with your data;
  • Automatically through the Services via cookies and tracking technologies when you browse our sites or use our offerings from your device;
  • From our service providers when we partner with them for technological support or when they handle your data on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Based on your engagement with our Services, we may apply your personal data for the following intents:

  • Provide, Tailor, and Improve the Services. We utilize your data to deliver the Services, fulfill contractual obligations, process orders and payments, remember your interests, dispatch account notifications, manage returns or exchanges, maintain your profile, organize shipping, allow review postings, and personalize your experience (like suggesting relevant items). This involves using your details to continuously refine and adapt the Services.
  • Marketing and Advertising. Your data aids our promotional efforts, enabling us to dispatch marketing messages via email, SMS, or mail, and to display targeted digital advertisements on our platform or elsewhere, often influenced by your browsing and purchase history.
  • Security and Fraud Prevention. We leverage your information to verify your identity, ensure safe transactions, and identify or mitigate potential fraud, malicious acts, or illegal behaviors to safeguard public and platform security. If you create an account, safeguarding your login credentials remains your responsibility. We strongly advise against distributing your password or username.
  • Communicating with You. Your information allows us to supply attentive customer support, address your inquiries efficiently, and sustain a positive business connection.
  • Legal Reasons. We process data to adhere to applicable laws, honor lawful requests from government or law enforcement entities, participate in legal proceedings or discoveries, and investigate breaches of our policies.

How We Disclose Personal Information

Under specific conditions, we might share your personal details with external parties for valid reasons aligned with this Privacy Policy. These scenarios include:

  • With Shopify, alongside vendors and external agencies that execute tasks for us (like payment processing, cloud hosting, IT support, analytics, shipping, and customer care).
  • With marketing and business allies to deliver promotional content. We utilize Shopify to assist in providing customized ads across different websites based on your digital footprint. Our partners manage your data following their respective privacy policies. You might have the option to opt out of targeted advertising depending on local regulations.
  • When you explicitly ask, consent, or instruct us to transfer data to third entities, such as for product delivery or through social media integrations.
  • Within our corporate family or with affiliated entities.
  • During corporate events like mergers or bankruptcies, to satisfy legal mandates (like search warrants or subpoenas), to uphold our terms, and to defend our platform, rights, and user safety.

Relationship with Shopify

Our Services are powered and hosted by Shopify, which gathers and manages personal details regarding your interactions with the platform to operate and optimize the Services. Data you provide is transferred to Shopify and affiliated third parties, potentially located globally, to enhance your experience. To protect and develop our operations, we utilize advanced Shopify tools that analyze interactions across our store, other merchants, and Shopify itself. In these instances, Shopify acts as the data controller and is tasked with addressing your privacy requests concerning these specific uses. To understand Shopify’s data practices and your related rights, please review the Shopify Consumer Privacy Policy. Depending on your local laws, you may also manage certain privacy settings via the Shopify Privacy Portal Link.

Third Party Websites and Links

Our platform might feature links to external sites managed by third parties. If you click on unaffiliated links, you must review their distinct privacy and security guidelines. We do not endorse or take responsibility for the safety, accuracy, or privacy practices of these external destinations. Any details you disclose in public or semi-public spaces, including third-party social networks, may be visible to others without usage restrictions by us or third parties. Providing a link does not signify an endorsement of the external operator or their content, unless explicitly stated.

Children's Data

Our Services are not designed for minors, and we intentionally do not gather data from children under the legal age of majority in your jurisdiction. Parents or guardians whose children have submitted personal information can reach out to us via the contact details below to have it erased. As of this Policy's Effective Date, we possess no actual knowledge of "selling" or "sharing" (as defined by relevant laws) the data of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no digital security system is flawless, and we cannot promise absolute protection. Furthermore, data transmitted to us may be vulnerable during transit. We advise against sending highly sensitive data through unsecured communication methods.

The duration we keep your personal data relies on multiple variables, including the necessity to sustain your account, deliver Services, meet legal mandates, resolve conflicts, or uphold our agreements.

Your Rights and Choices

Depending on your local laws, you might possess some or all of the rights detailed below regarding your data. These rights are not unlimited and apply under specific conditions. We may refuse requests if permitted by law.

  • Right to Access / Know. You may be entitled to request visibility into the personal data we maintain about you.
  • Right to Delete. You may have the authority to ask us to erase your stored personal information.
  • Right to Correct. You may be able to request modifications to any inaccurate personal details we hold.
  • Right of Portability. You might have the right to obtain a copy of your data and request its transfer to another entity, subject to certain limits.
  • Managing Communication Preferences. We may send marketing emails. You can opt out anytime using the provided unsubscribe link. Post opt-out, you will still receive essential transactional or account-related emails.

If you reside in the UK or European Economic Area, and subject to regional limitations, you may exercise the following supplementary rights:

  • Objection to Processing and Restriction of Processing: You might have the ability to demand we pause or limit the processing of your data for specific uses.
  • Withdrawal of Consent: If our processing relies on your consent, you can revoke it at any time. This withdrawal will not invalidate any data processing that occurred prior to your revocation.

You can execute these rights through settings on the Services or by reaching out to us using the information below. To discover more about Shopify’s data handling and your rights connected to Shopify's processing, visit https://privacy.shopify.com/en.

We will not penalize or discriminate against you for utilizing these rights. We may require identity verification before fulfilling requests, as authorized by law. You may also appoint an authorized representative to act on your behalf. We will ask for proof of authorization and may still require direct identity verification from you. We strive to address all requests promptly in compliance with the law.

Complaints

Should you have concerns regarding our data practices, please contact us using the provided details below. Depending on applicable laws, you might also have the right to appeal our responses by contacting us, or you may lodge a formal complaint directly with your regional data protection regulatory authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Be advised that your personal information may be moved, processed, and stored in regions outside your home country.

Whenever we transfer your data across international borders (such as out of the European Economic Area or the UK), we rely on officially recognized legal transfer mechanisms and standard contractual frameworks approved by relevant authorities, ensuring your data remains adequately protected regardless of the destination.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to mirror modifications in our procedures or for legal, regulatory, and operational motives. We will publish the updated policy here, adjust the "Last updated" timeline, and issue any notices mandated by law.

Contact

Shop name: Zumenda