FAQs

Shipping & Delivery

When is my order going to ship?
Our team typically prepares and dispatches orders within 1 to 3 business days. As soon as your package is in transit, we will send you an email with your tracking details.

How long will it take for my package to arrive?
Post-shipment, standard deliveries generally arrive within 7 to 13 business days. Please note that exact transit times depend on your specific location and the efficiency of your local courier.

Is tracking available for my shipment?
Yes! We will supply a secure tracking link directly to your inbox the moment your order departs our warehouse. You can monitor the progress of your delivery at any time using your order information or tracking ID.

Returns & Exchanges

What is your return policy?
We are happy to accept returns within 30 days of your delivery date. For a return to be eligible, the merchandise must be entirely unwashed, unworn, and in flawless condition with all of its original tags securely attached.

Can I exchange a product?
Currently, we do not facilitate direct exchanges. If you need a different size or color, the best method is to return your original item for a full refund and submit a brand-new order for your preferred item.

Are return shipping fees covered?
Customers are responsible for covering the shipping costs associated with a return. We strongly recommend utilizing a tracked shipping service to ensure your package securely arrives at our facility.

How soon will my refund be issued?
After we receive your returned package, please allow our team 2 to 4 business days to inspect the goods and process your refund. Following that, it normally takes around 3 to 5 business days for the funds to reflect on your bank or credit card statement.

Orders & Payments

Which payment methods do you take?
We accept transactions via all major debit and credit cards, such as Visa, Mastercard, Discover, and American Express. Additionally, you may seamlessly complete checkout utilizing digital wallets like Google Pay and Apple Pay.

Is it possible to modify or cancel an order?
Please reach out to our customer support team immediately if you require any adjustments. Our fulfillment center operates rapidly, but we will make every effort to accommodate your request provided the shipment has not yet departed.

What if my order confirmation email is missing?
First, please check your spam, junk, or promotions folders to see if it was routed there. If you still cannot find it, contact us at support@zumenda.com, and we will gladly resend your confirmation details.