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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags and in its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, contact us at info@zumenda.com
Items returned without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-returnable Items
We do not accept returns for:
- Perishable goods (e.g. food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g. beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Exchanges
To exchange an item, please return the original item and place a new order once your return is accepted.
EU 14-Day Right of Withdrawal
If you are located in the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.
The item must be in its original condition as described above.
Refunds
We will notify you once we’ve received and inspected your return.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
If more than 15 business days have passed after approval, please contact us at info@zumenda.com